Overview — What is Ledger® Live?

Ledger® Live is the official application that interfaces with Ledger® hardware wallets. It provides a user-friendly environment to manage multiple cryptocurrencies while your private keys remain on the hardware device. Available as Ledger® Live Desktop (Windows, macOS, Linux) and Ledger® Live App (iOS/Android).

Download & Install

Obtain Ledger® Live from official sources only. Choose the Ledger® Live Desktop build for full functionality, or the mobile Ledger® Live App for on-the-go management. Verify the download checksum or install via official app stores to avoid malicious copies.

Login & Setup

First-time users create a local Ledger® Live profile protected by a password. Connect your Ledger® hardware wallet to add accounts — the app reads public keys only. Transactions must always be validated on your Ledger® device screen before signing.

Troubleshooting: Login Issues & "Ledger® Login not working"

When Ledger® Live fails to log in or detects no device, try these steps:

  • Confirm the USB cable and port — use a data-rated cable (not charge-only).
  • Update Ledger® Live and your device firmware to the latest versions.
  • For desktop: install or update the OS USB drivers and restart the computer.
  • Disable software that may block USB/Bluetooth (VPNs, firewalls, browser extensions).

Unable to login Ledger® / Account Recovery

If you forget the Ledger® Live profile password you cannot decrypt that local profile — create a new profile and reconnect your device to repopulate accounts. For lost devices, recover funds by using your 24-word recovery phrase on a new Ledger® device or compatible hardware using the correct seed format.

Ledger® 2FA reset & Verification

Ledger® Live does not impose two-factor authentication for device unlocking — any 2FA reset would relate to third-party services (exchange accounts, email). "Can't verify Ledger® Wallet" messages typically mean you must open the correct app on the hardware wallet (e.g., the Ethereum app for ETH) and confirm the action on-device.

Error Connecting Ledger® Account & App Not Working

Connection errors occur due to firmware mismatch, outdated app versions, or OS-level driver conflicts. Reinstall Ledger® Live, ensure the hardware app is installed on the device, and consult the Ledger® Help Center for diagnostics logs if problems persist.

FAQs

1. Is Ledger® Live free and official?

Yes — Ledger® Live is free. Always download it from Ledger®'s official website or app stores to avoid imposter software.

2. My Ledger® Live doesn't detect my device. What now?

Try another USB cable/port, enable "Allow Ledger manager" on the device, update firmware, and ensure drivers are installed (Windows).

3. Can I recover funds without my Ledger® device?

Yes — use your 24-word recovery phrase on a new Ledger® hardware wallet or compatible recovery tool. Never share the phrase publicly.

4. What if a transaction stays unverified?

Open the corresponding app on your Ledger® device, confirm details on-device, and ensure network fees are sufficient for the blockchain network.

5. Does Ledger® Live store my recovery phrase?

No — Ledger® Live never stores your recovery phrase. Your seed remains private to your hardware device and the backup you created.

6. Where to get official help?

Use the Ledger® Help Center and official support channels. Avoid sharing your recovery phrase with anyone claiming to be support.